Our New Digital Banking Experience is Here!

Our upgrade went live on October 24

On October 24, 2023, Sabattus Regional Credit Union launched a new Digital Banking platform that will replace our current Online Banking and Mobile Banking systems. The new Digital Banking provides enhanced functionality and an optimized experience for both mobile app and online users. Among our new features, you will find improvements to e-alerts, more convenient eStatement availability, easier ways to manage your account, as well as new security features.

To make the transition to the new platform as smooth as possible, please be sure we have your most up-to-date email, phone or cell number before the October 24, 2023 launch.

It's easy to update your information:

Log in to your Online Banking account and click on Profile in the menu at the top, OR call us to update your information over the phone at 207.375.6538.

FAQs to help guide you through the upgrade process

DEFINITIONS

Online Banking – banking accessed through our website: srcu4u.com

Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the SRCU Mobile Banking app

Digital Banking – combination of both Online Banking and Mobile Banking together as one experience

Why are you upgrading Online Banking and Mobile Banking?

We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.

When will the upgrade take place?

On October 24, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking experience— with all the features you would expect to have in both!

Will I have to re-enroll in the new Digital Banking platform?

Yes. After the upgrade on October 24, it will be necessary for you to re-enroll. You can enroll either from our website srcu4u.com or by downloading the new Mobile Banking app.

Note: Your current mobile app will not function after the upgrade on October 24.

What will I need to re-enroll in the new platform?

  1. Social Security Number (SSN)
  2. Current phone number
  3. Account Number — your account number appears on your statement
  4. Current email address we have on file for you

Where do I find my account/member number for the re-enrollment process?

Your account number is located at the top of your statements. You can also find it on your member ID card that was provided when you became a member.

Can I use my current username and password when I re-enroll in the new platform?

Yes. During enrollment, you can reuse the same username and password that you were using before as long as your password meets the criteria.

Will the Mobile Banking app change?

Yes. It will be necessary for you to download the latest version of the Sabattus Regional CU mobile app. The current version will no longer function on or after October 24. Please download the latest version of the mobile app to your phone or mobile device from the App Store® or Google Play.™

Can I re-enroll using just the new Mobile Banking app?

Yes. One of the great new features is the ability to register using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.

Will I still be able to access my eStatements in Online Banking?

Yes. If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.

Will my Online Banking/Mobile Banking transaction history carry over?

Yes. 120 days’ worth of transaction history is expected to carry over.

Will Bill Pay change?

If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition.

If I am the joint owner on an account, will I need my own username and password?

Yes. If you are on an account here, please enroll with your Social Security number and account number to create your own username and password. All the accounts to which you have access will automatically appear in your list of accounts. Please remember to update your email and phone number with us before the upgrade.

How do I enroll my business account?

During enrollment, look for the option “Which type of account would you like to access online?” and select Business. Have your business EIN or TIN and account number on hand to complete your enrollment.

PLEASE NOTE: During this transition, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.

Visit this page for the most up-to-date information regarding these exciting changes.

FEDERALLY INSURED BY NCUA